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Last updated on Oct 5, 2025

At Aurysta, we strive to provide high-quality 3D-printed lamps and accessories. However, if you are not completely satisfied with your purchase, our Refund & Cancellation Policy applies as follows:

1. Order Cancellation

• You can cancel your order before it is shipped by contacting us at:
  📧 Email: arvindprajapat4301@gmail.com
  📞 Phone: 7743944301

• Once the order is shipped, cancellation is not possible.

2. Refunds

• Refunds are only applicable for defective, damaged, or incorrect items.

• To request a refund, contact us within 7 days of receiving your order. Include:

  • Order number

  • Description of the issue

  • Photos of the product (if applicable)

• Approved refunds will be processed to your original payment method within 7–14 business days after we receive the returned item.

3. Returns

• Returns are accepted only for products that are defective, damaged, or not as described.

• Items must be returned in original condition and packaging.

• Return shipping costs are borne by the buyer, unless the item is damaged or incorrect.

4. Non-Refundable Items

• Custom-made or personalized items

• Products damaged due to misuse, neglect, or normal wear and tear

5. Shipping Errors & Damages

• If your product is lost or damaged during shipping, please contact us immediately.

• We will work with the courier to resolve the issue and may provide a replacement or refund depending on the situation.

6. Contact Us

For any questions or refund requests, reach us at:

📧 Email: arvindprajapat4301@gmail.com
📞 Phone: 7743944301
🌐 Website: aurysta.in